Employee turnover: a study of private clubs in the USA

Abstract

High employee turnover in hourly positions has been widely accepted, and documented, in the hospitality industry. This study examined annual turnover rates in private clubs and the reasons that employees left their jobs, as perceived by management. Members of the Club Managers Association of America were randomly selected and surveyed. The analysis compared turnover and managers’ perceptions of reasons for turnover with: manager’s years of experience in current position; years of experience in the industry; club type; club size; and whether or not the manager had a hospitality management degree. Concludes that it is crucial for team managers to develop a team environment in the workplace to increase club loyalty, ultimately reducing employee turnover. Highlights factors within a manager’s control which are strongly limited to employee turnover in private clubs.

Citation

Gustafson, C.M. (2002), "Employee turnover: a study of private clubs in the USA", International Journal of Contemporary Hospitality Management, Vol. 14 No. 3, pp. 106-113. https://doi.org/10.1108/09596110210424385