Promoting organizational effectiveness by defining managerial conduct

Abstract

In executing their duties, food service managers are confronted with a number of situations that may challenge their integrity. Using vignettes this study attempted to gauge the ethical concerns that food service mangers have with potential responses to a number of difficult situations. The data suggest that actively addressing ethical issues early on in a manager’s career may be important. Also, in operations where there was a managerial code of conduct, there was some indication of greater ethical regard. While a code of conduct may not prevent managerial malfeasance, it provides to the members of the organization a guidebook which can form the basis of their decisions and actions.

Citation

Ghiselli, R. and Ismail, J.A. (1999), "Promoting organizational effectiveness by defining managerial conduct", International Journal of Contemporary Hospitality Management, Vol. 11 No. 6, pp. 294-302. https://doi.org/10.1108/09596119910281784