Service Dimensions in the Buyer‐Supplier Relationship: A Case Study
International Journal of Physical Distribution & Logistics Management
ISSN: 0960-0035
Article publication date: 1 October 1994
Abstract
Analyses the dimensions of service in the co‐operative buyer‐supplier interaction and presents an interpretative scheme which links some of the basic service management concepts with some critical aspects in the current supply environment. On the basis of the results from a case study of the Zanussi Appliances Company (Electrolux Group), examines the dimensions of service in the co‐operative buyer‐supplier relationship. Discusses the main organizational and operational implications.
Keywords
Citation
De Toni, A., Nassimbeni, G. and Tonchia, S. (1994), "Service Dimensions in the Buyer‐Supplier Relationship: A Case Study", International Journal of Physical Distribution & Logistics Management, Vol. 24 No. 8, pp. 4-14. https://doi.org/10.1108/09600039410071235
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited