Inter‐Tel's academy makes all the right connections: Industry award for tailored and telecommunications‐industry‐accredited training

Abstract

Purpose

Examines the factors that helped the Inter‐Tel training academy to win the 2005 Comms Channel awards prize for Best Training Operation.

Design/methodology/approach

Uses information from an interview with the academy's general manager.

Findings

Highlights the main reasons for the academy's success as flexibility to deliver accredited and bespoke training; employing high‐quality staff with significant collective experience of the industry and as trainers; belief in the company's products; and clear understanding of end‐user requirements.

Practical implications

Provides a clear indication of the need to keep abreast of the latest thinking in an industry where technological change is endemic.

Originality/value

Demonstrates that the company can demonstrate a return on the training it offers by the reduction in the number of queries its customer‐service desk receives.

Citation

(2005), "Inter‐Tel's academy makes all the right connections: Industry award for tailored and telecommunications‐industry‐accredited training", Human Resource Management International Digest, Vol. 13 No. 6, pp. 36-38. https://doi.org/10.1108/09670730510619321