Pfizer Global Manufacturing finds the formula for success: Explorer program creates “can do, will do” culture among team leaders

Abstract

Purpose

Describes award‐winning training at Pfizer Global Manufacturing (PGM), which has helped to create a “can do, will do” culture among team leaders who previously referred to their managers too many of the issues they should have handled themselves.

Design/methodology/approach

Explains what gave rise to the training “need” at PGM, how the training was devised and delivered, and the training outcomes.

Findings

Reveals that the Explorer programme, devised and delivered in partnership with Clearworth Ltd, successfully trained 14 team leaders in team purpose and output, team leadership and motivation, team dynamics and meetings, and team context and environment.

Practical implications

Highlights the fact that, at a time of change, the Explorer programme has provided PGM with a group of team leaders who can be counted on to work with site leadership to support and drive the business needs while looking after and supporting the needs of their teams.

Originality/value

Shows that the training helped to transform the relationship between the team leaders and their managers, and created an interest and energy for learning beyond the immediate group.

Citation

(2007), "Pfizer Global Manufacturing finds the formula for success: Explorer program creates “can do, will do” culture among team leaders", Human Resource Management International Digest, Vol. 15 No. 1, pp. 8-10. https://doi.org/10.1108/09670730710724007