Training team shines at AXA Sun Life: Staff development adapts to economic downturn

Abstract

Purpose

This paper aims to focus on improvements in the regulated‐sales training team at AXA Sun Life.

Design/methodology/approach

Describes how the team was introduced to the TAP learning system and benefits it has brought.

Findings

Reveals that the team now has a robust testing and assessment processes for every program and every delegate. This extends to the trainers, who also go through an annual process to ensure that they have the product knowledge themselves, as well as the skills to deliver it. Emphasizes that, because all materials are now designed to the same format, it is easier for one trainer to pick up the program of another, should the need arise.

Practical implications

Points out that the training team, originally ten strong, is how half the size, yet is delivering more programs than ever.

Originality/value

Highlights the value of consistency when regulatory training is involved.

Citation

(2009), "Training team shines at AXA Sun Life: Staff development adapts to economic downturn", Human Resource Management International Digest, Vol. 17 No. 5, pp. 23-24. https://doi.org/10.1108/09670730910974323