Chess makes a winning move with employee training: Program helps company to manage the challenges of growth
Human Resource Management International Digest
ISSN: 0967-0734
Article publication date: 23 March 2010
Abstract
Purpose
Describes how investing almost £500,000 in training its 100 employees helped Chess Telecom to prepare for growth.
Design/methodology/approach
Details how the training was devised and delivered, in an award‐winning partnership with training provider TWF.
Findings
Explains that, since the training was delivered, the Chess customer base has increased by 157 percent, turnover has risen by 112 percent, profit is up by 51 percent and the number of employees has increased by 25 percent.
Practical implications
Reveals how the training helped to change attitudes to learning and self‐development in the organization.
Social implications
Examines some of the attitudes and approaches that can help organizations and individuals to cope with the fast pace of change.
Originality/value
Explains, from an “insider” perspective, the workings of a successful training partnership.
Keywords
Citation
(2010), "Chess makes a winning move with employee training: Program helps company to manage the challenges of growth", Human Resource Management International Digest, Vol. 18 No. 2, pp. 30-32. https://doi.org/10.1108/09670731011028474
Publisher
:Emerald Group Publishing Limited
Copyright © 2010, Emerald Group Publishing Limited