The Landmark London's journey to Investors in People gold: Luxury hotel earns champion status

Abstract

Purpose

This paper aims to describe the journey to Investors in People gold, and champion status, at five‐star hotel The Landmark London.

Design/methodology/approach

The paper explains why the company set out on the journey, the policies and procedures it involved and the benefits it has brought. It includes the views of members of staff.

Findings

The paper details the roles of team member task forces, staff engagement policies and employee involvement in helping to ensure that employees' voices are heard in running the hotel and that “memorable moments” are created for the hotel guests.

Practical implications

The paper explains how individual employees have benefited from development opportunities linked with the Investors in People standard.

Social implications

The paper reveals that all employees, including interns, night staff and temporary staff, are made to feel part of the empowerment process.

Originality/value

The paper highlights the substantial benefits that can accrue to an hotel and its guests when the company sets out to achieve an Investors in People award.

Citation

(2013), "The Landmark London's journey to Investors in People gold: Luxury hotel earns champion status", Human Resource Management International Digest, Vol. 21 No. 1, pp. 16-19. https://doi.org/10.1108/09670731311296447