The impact of information technology and cultural differences on organizational behavior in the financial services industry

Abstract

This paper discusses how IT impacts the job and individual characteristics of: autonomy, workload, organizational commitment, and perceived accomplishment‐achievement in two different cultures. Contrary to expectations, the results showed that there are no significant differences. When the samples were broken down into sub‐groups of system level and user type, there were significant differences on task identity levels. Further analysis showed that when system capabilities are matched with the appropriate user type and job functions, task identity levels are higher than with any other combination. Implications of the results for developing more interactional models in evaluating IT investments and facilitating effective learning environments are discussed.

Citation

Andreou, A.N. and Boone, L.W. (2002), "The impact of information technology and cultural differences on organizational behavior in the financial services industry", Journal of Intellectual Capital, Vol. 3 No. 3, pp. 248-261. https://doi.org/10.1108/14691930210435598