Transport for London’s non‐traditional training

Abstract

Kim Kneen of MICE AGA explains how Transport for London used professional actors in creating a learning and development program that reflected “the bigger picture” and brought customer service training to life.

Citation

Kneen, K. (2005), "Transport for London’s non‐traditional training", Strategic HR Review, Vol. 4 No. 6, pp. 10-11. https://doi.org/10.1108/14754390580000828