Using Appreciative Inquiry to measure employee engagement

Abstract

Focusing on the positives and introducing initiatives around those themes helped to improve employee satisfaction at O2 UK, a mobile communications company, says its customer director, Cath Keers.

Citation

Keers, C. (2007), "Using Appreciative Inquiry to measure employee engagement", Strategic HR Review, Vol. 6 No. 2, pp. 10-11. https://doi.org/10.1108/14754390780000948