Enhancing IQ with EQ at StepStone

Abstract

Purpose

The purpose of this paper is to discuss why emotional intelligence is important for all organizations.

Design/methodology/approach

This paper outlines the program the author developed for his own team and explains how it realized the tangible benefits of organic growth, improved customer satisfaction and consistent customer retention rates that mean that the program is soon to be rolled out to the wider organization.

Findings

The implementation of the individual development plan for the client services director led to a number of identified competence gaps being closed or improved upon, as was identified during the gap analysis. The results clearly show significant improvements in the area of emotional intelligence.

Originality/value

The paper discusses why emotional intelligence is important for all organizations.

Citation

Crow, G. (2008), "Enhancing IQ with EQ at StepStone", Strategic HR Review, Vol. 7 No. 1, pp. 4-9. https://doi.org/10.1108/14754390810847496