Re‐examining the training side of productivity improvement: evidence from service sector
International Journal of Productivity and Performance Management
ISSN: 1741-0401
Article publication date: 6 November 2007
Abstract
Purpose
The purpose of this paper is to review past and current research on the productivity problems and how to alleviate it by appropriate training.
Design/methodology/approach
The article presents the collective results of two experiments, a grocery store chain, and a top outsourcing provider to show the higher levels of productivity can be achieved by proper training methods.
Findings
The results of two experiments specify that businesses should incorporate proper training techniques in order to increase their productivity. If such an approach to generating high levels of productivity contingent on training is implemented, we expect that business should harvest the benefits.
Research limitations/implications
Ideally, the experiments reported on should be extended to comprise a measure of the amount of employer‐provided on‐the‐job training and training costs.
Originality/value
This research contributes to the current training and productivity literature by emphasizing, to both human resource practitioners and policy makers, inadequate investment in workforce training is related directly to poor employee. The results have offered practical implication to organizational training.
Keywords
Citation
Aghazadeh, S. (2007), "Re‐examining the training side of productivity improvement: evidence from service sector", International Journal of Productivity and Performance Management, Vol. 56 No. 8, pp. 744-757. https://doi.org/10.1108/17410400710833038
Publisher
:Emerald Group Publishing Limited
Copyright © 2007, Emerald Group Publishing Limited