Criteria requirements of the European business excellence model: a suggested approach

Abstract

Purpose

The European Business Excellence Model (EBEM) is nowadays a familiar framework, used for a spectrum of purposes, with the most frequent aim from its full deployment being the attainment of organizational success. The EBEM's requirements, however, involve abstruse management concepts and thus, there is, frequently, a significant variety within the suggested approaches to face the criteria requirements. Although, such integrated business excellence models should not necessarily be of a very prescriptive nature, allowing for deployment latitude among sectors and types of businesses, a more homogeneous understanding of the suggested approaches to the requirements might be a welcome basis by both academics and business professionals. This paper aims to resolve some of the questionable concepts associated with the practical deployment of EBEM.

Design/methodology/approach

Integration of the known literature, stemming from both published articles and best practices already made available, to form a well defined framework of suggested approaches to the EBEM's requirements is the approach taken.

Findings

The findings associated with the first requirement of Sub‐Criterion 1a of the EBEM (“leaders developing the Mission, Vision and Culture”) are reported here.

Research limitations/implications

Most of the relevant information describing current, applicable business practices is not yet publicly available, and has to be deduced mainly from responses to questionnaires/interviews.

Originality/value

Specific frameworks of suggested approaches for the well known EBEM's requirements have not, as yet, been made available in the literature.

Citation

Vorria, E.P. and Bohoris, G.A. (2009), "Criteria requirements of the European business excellence model: a suggested approach", The TQM Journal, Vol. 21 No. 2, pp. 116-126. https://doi.org/10.1108/17542730910938128