Restaurants and technology – past, present and future: a practitioner's viewpoint

Abstract

Purpose

The purpose of this paper is to provide a practitioner perspective on the impact of technology on restaurant operations.

Design/methodology/approach

The paper reviews the development of technology and its application to restaurant operations, as viewed by a senior practitioner. It offers a viewpoint on the current state of development and the future developments that are needed and expected.

Findings

The paper cites significant examples of technological innovation over a period of some 30 years and discusses the impact of technology on restaurant operations, organization, and management.

Practical implications

The paper aligns technological advances with the experiences of a senior professional's personal experience in operating and managing restaurants throughout a period of sustained technology change.

Originality/value

The paper offers a strategic viewpoint on the evolving nature of restaurant operations and the various ways in which technological innovation is driving new applications and change in the restaurant sector.

Citation

Doran, D. (2010), "Restaurants and technology – past, present and future: a practitioner's viewpoint", Worldwide Hospitality and Tourism Themes, Vol. 2 No. 1, pp. 94-99. https://doi.org/10.1108/17554211011012621