Summary: What have we learned about the impact of technology in hospitality operations?

Abstract

Purpose

The purpose of this summary is to review the question: What have we learned about the impact of technology in hospitality operations?

Design/methodology/approach

The summary considers the contribution made by each theme issue article to an overall understanding of the impact of technology – past, present and future – on human resource practices and in terms of monitoring guest satisfaction in hospitality operations.

Findings

The summary cites examples of technological innovation and discusses the implications of biometric authentication for hospitality operations, organization, and management.

Practical implications

The paper summarizes the types of change that are being driven by developments in technology and comments on the operational implications.

Originality/value

The paper interlinks with the editorial and provides a concise review of the range of innovations that are continuing as a direct result of advances in technology.

Citation

DiPietro, R.B. and Wang, Y.(R). (2010), "Summary: What have we learned about the impact of technology in hospitality operations?", Worldwide Hospitality and Tourism Themes, Vol. 2 No. 1, pp. 110-111. https://doi.org/10.1108/17554211011012649