The missing link in newcomer adjustment: The role of perceived organizational support and leader‐member exchange

Abstract

Purpose

The role of social support has been largely ignored in the organizational socialization literature. The purpose of this paper is therefore to examine this missing link in this research through the discussion of the role of perceived organizational support (POS) and leader‐member exchange (LMX) on newcomer adjustment.

Design/methodology/approach

A pilot data including 191 newcomers were subjected to confirmatory factor analysis to evaluate the construct validity of the measurement scales on a Chinese sample. The main study data drawn from 167 newcomers in a leading insurance organization in China was then subjected to structural equation modeling to test the hypotheses and model fitness.

Findings

Results suggest that LMX plays a significant role in influencing newcomers' POS and social integration. Moreover, newcomers' POS was found to associate with their turnover intentions.

Research limitations/implications

This research was based on cross‐sectional and self‐report data, which may not permit strong causal connections between variables.

Practical implications

The results signal, the message that it is essential for organizations to put greater emphasis on encouraging supervisors to establish healthy work relationships with newcomers, and organizations may find it possible to influence newcomers' turnover intentions by demonstrating organizational support.

Originality/value

Very few studies have investigated the role of POS and LMX on newcomer adjustment, possibly because social support is not well accounted for in the literature. This paper is one of the first to discuss such links in the context of China.

Citation

Chen, J. and Eldridge, D. (2011), "The missing link in newcomer adjustment: The role of perceived organizational support and leader‐member exchange", International Journal of Organizational Analysis, Vol. 19 No. 1, pp. 71-88. https://doi.org/10.1108/19348831111121312