Extending a TAM–TTF model with perceptions toward telematics adoption
Asia Pacific Journal of Marketing and Logistics
ISSN: 1355-5855
Article publication date: 7 January 2019
Issue publication date: 8 February 2019
Abstract
Purpose
The purpose of this paper is to examine a framework integrating the technology acceptance model (TAM), individuals’ task–technology fit (TTF) and perceptions toward adopting automobile telematics devices.
Design/methodology/approach
This study integrated the TAM with TTF to understand individual perceptions of a technology’s value. In addition, the intrinsic motivational factors toward technology usage, including positive perceptions (perceived enjoyment, personal innovation and perceived uniqueness) and negative perceptions (perceived risk and performance gap), were considered in the model. Furthermore, the moderating effect of driving experience was examined.
Findings
The perceived usefulness (PU) of telematics as well as perceived ease of use (PEOU) affected drivers’ adoption intentions. PEOU had a greater effect on adoption intentions than PU, and technology characteristics had a greater effect on TTF than task characteristics. Moreover, individuals’ perceptions of perceived enjoyment and uniqueness affected PU and PEOU. The negative perceptions of perceived risk and performance gap affected PU and PEOU, respectively. Furthermore, driving experience significantly weakened the relationship between PU and intentions.
Originality/value
Telematics is a niche market due to the development of the Internet of Things, but users’ adoption intentions remain unknown. This study constructed a more comprehensive model and tested the impacts of certain variables on telematics adoption, with driving experience as a crucial moderator.
Keywords
Acknowledgements
This study was supported by a grant from the Ministry of Science and Technology, Taiwan (MOST: 103-2410-H-270-001).
Citation
Chen, N.-H. (2019), "Extending a TAM–TTF model with perceptions toward telematics adoption", Asia Pacific Journal of Marketing and Logistics, Vol. 31 No. 1, pp. 37-54. https://doi.org/10.1108/APJML-02-2018-0074
Publisher
:Emerald Publishing Limited
Copyright © 2019, Emerald Publishing Limited