Ringing the Changes: BT′s Use of Development Centres in Redeployment

Abstract

Describes the background to – and some of the design issues raised by – the BT Redeployment Development Centre project. Both the ethical considerations of shared feedback and benefits to the participants are examined in a change management context. Highlights some possible pitfalls for potential designers of such events.

Citation

Knightley, R. (1992), "Ringing the Changes: BT′s Use of Development Centres in Redeployment", Journal of European Industrial Training, Vol. 16 No. 1. https://doi.org/10.1108/EUM0000000000232