Lessons from Companies that Serve the Customer Best

Abstract

The best serving companies teach many lessons. The first lesson is the attitude or philosophy under which these companies operate. Secondly, the best have a deep concern for people, the people that they serve and their needs and the people they employ and their requirements. Thirdly, these companies focus on differentiating their product by providing high quality. Lastly, the best companies are concerned with the customers′ perceptions. The benefit to the company is higher profits.

Citation

Baggot, J.L. and Kleiner, B.H. (1989), "Lessons from Companies that Serve the Customer Best", International Journal of Health Care Quality Assurance, Vol. 2 No. 4. https://doi.org/10.1108/EUM0000000002003