Decision support system (DSS) for facilities rehabilitation and management (part 1): development of integrated AHP-MAUT performance assessment model (PAM)
ISSN: 0263-2772
Article publication date: 23 August 2022
Issue publication date: 17 October 2022
Abstract
Purpose
The purpose of this paper (Part 1 of 2) is to develop a systematic performance assessment model (PAM) for measuring facilities condition in terms of physical, environmental and operational impacts on performance.
Design/methodology/approach
The methodology entailed a review of literature to identify performance impacting factors (PIFs) of a facility. PIFs were categorized as physical, environmental and operational. Subsequently, 71 experts were interviewed to prioritize the identified PIFs in terms of their impact on facility performance via analytical hierarchy process (AHP) technique. A second round of interviews with 11 experts was conducted to set a utility scoring mechanism for the PIFs via multiattribute utility theory (MAUT) technique, the utility score in correlation to a set scale would describe the level of service(LoS). Finally, AHP and MAUT outputs were mathematically integrated to determine the final condition rating index of all PIFs and the whole facility as a result.
Findings
First, PIFs of a case study mosque facility under three scenarios with different groupings of functional spaces were defined. Functional spaces’ prioritization was as follows: prayer hall (57%–65%), wet areas (25%–26%), minaret (9%–10%), and yard/site (7%–8%). Subsequently, each space’s PIFs and its subcategories were assigned weights as well, the first level of PIFs’ relative weights was as follows: physical (68%–73%), operational (19%–20%) and environmental (7%–13%). Physical PIFs weights differed per functional space but structural factor dominated with (38%–71%) relative weight except for the yard/site. Finally, a detailed condition evaluation mechanism for each PIF was defined.
Originality/value
This study contributes to facilities management industry and offers a systematic approach encompassing multiple PIFs that will regulate inspection then maintenance through desired corrective actions by facility managers to achieve desired LoS.
Keywords
Acknowledgements
First and foremost, I thank Allah for granting me strength, wisdom, confidence and perseverance to accomplish this endeavor. Second, I express deepest gratitude to my beloved mother for her emotional and moral support throughout my academic journey and for her everlasting love, patience, sacrifice, encouragement and prayers.
My most sincere devotion and respect to those who have contributed toward attaining this outcome. Starting from research supervisors Dr Altayeb Qasem for his exceptional support, patience, experience and benevolent knowledge, Dr Othman Al-Shamrani for his remarkable assistance and inspiration and Dr Emhaidy Al-Gharaibeh for his brilliant insights. Also, to friends at Ministry of Islamic Affairs, Dammam agency Mr Abdullah Bojlaye’, Mr Ahmed Al-Humaidan and Mr Mesh’al Al-Otaibi. And finally, to my younger brother Rowide, my colleagues Mr Anas Al-Dabbas and Mr Zaher Suleiman, Deanship of Community Service at Imam Abdulrahman bin Faisal University Dr Najah Al-Garawi and to the pure volunteering souls at Tadaffuq team.
Declaration of interests: The authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper.
Citation
Aldeeb, O. and Qasem, A. (2022), "Decision support system (DSS) for facilities rehabilitation and management (part 1): development of integrated AHP-MAUT performance assessment model (PAM)", Facilities, Vol. 40 No. 13/14, pp. 845-861. https://doi.org/10.1108/F-04-2022-0058
Publisher
:Emerald Publishing Limited
Copyright © 2022, Emerald Publishing Limited