The art of unifying high-performance work practices, employee attitudes, and service quality: Harnessing trust on Greece’s banking frontline

Abstract

Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds his/her own impartial comments and places the articles in context.

Findings

This research paper concentrates on the impact that trust levels between employees and their managers have on their performance and the service-quality level they become focused on delivering. Implementing trust-signaling HR policies, such as a consistently applied and transparent learning and development offering, supports managers in the active work of building trust with their people. Trusted employees reciprocate the feeling and ultimately become higher performers by being more satisfied at work.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Citation

(2019), "The art of unifying high-performance work practices, employee attitudes, and service quality: Harnessing trust on Greece’s banking frontline", Human Resource Management International Digest, Vol. 27 No. 1, pp. 36-38. https://doi.org/10.1108/HRMID-02-2019-0035