Software makes the right connections for BT's pay-review team: Web-based system improves information flow and accuracy

Abstract

Purpose

Observes how software is helping telecommunications giant BT to manage its global pay-review process for more than 38,000 staff across seven lines of business and in over 60 of the countries within which BT operates.

Design/methodology/approach

Considers the reasons for the system, the form it takes and the advantages it has brought over the years.

Findings

Charts how BT has optimized its pay-review process through: a workflow-driven process that enables senior management to approve budgets and monitor progress in real-time; the facilitation of BT's share-incentive plans for staff; and a thorough approval process that offers the opportunity for management to see how pay is distributed and whether increases are justified.

Practical implications

Explains that the web-based pay-review system has resulted in error reduction, a clear audit trail and greater transparency across the business.

Social implications

Highlights a way in which companies can benchmark their pay rates against those in organizations across the world.

Originality/value

Gives the inside story of how software enabled BT improved the efficiency and accuracy of its pay-review system.

Citation

(2014), "Software makes the right connections for BT's pay-review team: Web-based system improves information flow and accuracy", Human Resource Management International Digest, Vol. 22 No. 2, pp. 31-32. https://doi.org/10.1108/HRMID-03-2014-0029