Using emotional intelligence to succeed in a matrix organization: Interview with Dawn Metcalfe, author of Managing the Matrix: the Secret to Surviving and Thriving in Your Organization

Abstract

Purpose

The purpose of this paper is to provide an interview with Dawn Metcalfe, author of Managing the Matrix.

Design/methodology/approach

Interview.

Findings

Discusses the inspiration behind her book, and covers a number of the key themes.

Practical implications

Provides insight from an industry expert, with practical advice on how emotional intelligence can be improved.

Originality/value

Outlines the importance of emotional intelligence to surviving within a matrix structure.

Citation

(2014), "Using emotional intelligence to succeed in a matrix organization: Interview with Dawn Metcalfe, author of Managing the Matrix: the Secret to Surviving and Thriving in Your Organization", Human Resource Management International Digest, Vol. 22 No. 3, pp. 44-45. https://doi.org/10.1108/HRMID-05-2014-0067