Researchers from Thailand create methodology to help SMES measure levels of perceived workplace support (PWS) among staff

Abstract

Purpose

The authors decided to produce their instrument because they said that organizations need guidelines to determine the levels of PWS among their employees. PWS, they said, significantly influences staff retention, competency, and organizational commitment.

Design/methodology/approach

There are 15 items in the instrument, which assesses four essential components of PWS. These are perceived organizational support (POS), perceived supervisor support (PSS), perceived co-worker support (PCS) and perceived sufficient resource support (PSRS). The authors collected data from a list of SME hotels and also from 82,126 enterprises in central Thailand. Admins and clerks were recruited to fill out questionnaires. A total of 374 were returned and filled in correctly.

Findings

The authors collected data from a list of SME hotels and also from 82,126 enterprises in central Thailand. Admins and clerks were recruited to fill out questionnaires. A total of 374 were returned and filled in correctly.

Originality/value

The positive results, the authors say, have a number of practical implications for SMEs. The relevant questions in the 15-item methodology can be used to assess each of the four components of PWS and establish good policies.

Citation

(2020), "Researchers from Thailand create methodology to help SMES measure levels of perceived workplace support (PWS) among staff", Human Resource Management International Digest, Vol. 28 No. 6, pp. 39-40. https://doi.org/10.1108/HRMID-05-2020-0109