JAS delivers cheaper, more effective employee development: Learning-management system transforms training at freight forwarder

Abstract

Purpose

Observes how the introduction of a new learning-management system has made training easier, cheaper and more effective at international freight-forwarder JAS.

Design/methodology/approach

Examines the reasons for the new system, the form it takes and the advantages it has brought.

Findings

Explains that using the system makes things easier for the end-users who have one place to go for their learning materials. It has allowed the company to evaluate end-users’ knowledge of products and services.

Practical implications

Reveals that the cost of delivering each individual piece of learning to any and every user is less than 20 USA cents.

Social implications

Highlights the benefits of a learning-management system for organizations with large numbers of geographically dispersed employees.

Originality/value

Describes a system that has helped JAS to standardize its approach to training globally, allowing consistent, controlled messaging and has created a method and process by which JAS can assess and evaluate its employees’ skills, knowledge base and areas for improvement.

Citation

Little, B. (2015), "JAS delivers cheaper, more effective employee development: Learning-management system transforms training at freight forwarder", Human Resource Management International Digest, Vol. 23 No. 1, pp. 10-12. https://doi.org/10.1108/HRMID-12-2014-0157