The interplay between social crowding and power on solo diners’ attitudes toward menus with popularity and scarcity cues

Abstract

Purpose

The purpose of this study is to investigate the interactive effect of social crowding and solo consumers’ sense of power on attitudes toward the restaurant menu with popularity and scarcity cues.

Design/methodology/approach

In total, 181 US consumers were recruited. Using a quasi-experimental design, social crowding and promotional cues on a restaurant menu were manipulated and solo consumers’ sense of power was measured.

Findings

Low-power individuals exhibited more favorable attitudes toward the menu with a popularity cue at a crowded restaurant. High-power individuals’ attitudes toward the menu were equally favorable across the two promotional cues and crowding levels.

Practical implications

Restaurant managers might want to leverage popularity cues on the menu during peak hours to appeal to solo diners. After diners indicate their dining type (alone vs with others) in kiosks and tablets, restaurants can tailor promotional cues accordingly. Restaurants can also embed more popularity cues in dinner (vs lunch) menus because dinner is more hedonic and social in nature.

Originality/value

This study contributes to the crowding literature by examining promotional cues on the menu and sense of power as moderators of consumer responses to crowding. This study further adds to the solo consumption literature by extending the notion of power and social crowding to ethnic dining contexts.

Citation

Hwang, Y., Su, N. and Mattila, A. (2020), "The interplay between social crowding and power on solo diners’ attitudes toward menus with popularity and scarcity cues", International Journal of Contemporary Hospitality Management, Vol. 32 No. 3, pp. 1227-1246. https://doi.org/10.1108/IJCHM-05-2019-0422