Conceptual model for measuring Saudi banking managers’ job performance based on their emotional intelligence (EI)

Abstract

Purpose

The purpose of this paper is to develop and present a research model on various emotional intelligence (EI) constructs which have been found to influence job performance in the prior literature.

Design/methodology/approach

In addition to leadership and EI, the constructs are clustered under different categories: self-awareness includes self-confidence, emotional self-awareness and accurate self-assessment; self-management includes self-control, adaptability, conscientiousness, trustworthiness and optimism; social awareness includes empathy, organizational awareness and service orientation; and social skills groups’ communication, change catalyst, developing others and self-monitoring.

Findings

The paper proposes 17 hypotheses concerning significant relationships between these constructs and job performance.

Originality/value

The paper proposes a new approach toward studying the impact of various constructs of EI on job performance in Saudi banking sector.

Citation

Alferaih, A. (2017), "Conceptual model for measuring Saudi banking managers’ job performance based on their emotional intelligence (EI)", International Journal of Organizational Analysis, Vol. 25 No. 1, pp. 123-145. https://doi.org/10.1108/IJOA-10-2014-0807