Developing a benchmarking model for subjective well-being: a combined approach using structural equation modeling and fuzzy AHP
International Journal of Quality and Service Sciences
ISSN: 1756-669X
Article publication date: 13 September 2023
Issue publication date: 7 November 2023
Abstract
Purpose
The purpose of this study is not only to develop an integrated model of subjective well-being (SWB) by using confirmatory factor analysis (CFA) and structural equation modeling (SEM) but also to prioritize the subfactors of personality and SWB that affect the contextual performance (CP) of an employee by using a fuzzy-analytical hierarchy process (FAHP), which has not been done in the past.
Design/methodology/approach
The data were collected from 15 field experts and 412 employees of information technology (IT) companies operating in India. The data analysis was performed in two stages. The first stage includes CFA and SEM. The second stage includes prioritizing the factor through FAHP.
Findings
The results of SEM analysis manifested that all the dimensions of personality have a significant impact on CP. However, in the case of SWB, only two components (satisfaction with life and positive affect) have a significant impact on CP. Results of FAHP show that SWB is more important in predicting CP than the Big Five personality dimensions.
Originality/value
This research is a novel attempt to test and prioritize the factors affecting the CP of IT employees. The findings of the research will be useful for managers in increasing the performance of their employees. Further, the findings of the research will contribute to the literature on the factors affecting CP.
Keywords
Acknowledgements
Funding information: There are no funding details to reveal.
Data availability: Data may be made accessible to qualified researchers upon request.
Compliance with ethical standards.
Ethical approval: The ethical guidelines of the institutional and/or national research committees, the 1964 Helsinki Declaration and its later amendments or comparable ethical standards were followed in all procedures carried out in studies involving human participants.
Conflict of interest: The corresponding author, on behalf of all contributors, certifies that there is no potential conflict of interest.
Informed consent: Each participant who took part in the study voluntarily gave their informed consent.
Citation
Aggarwal, A., Kukreja, V. and Nobi, K. (2023), "Developing a benchmarking model for subjective well-being: a combined approach using structural equation modeling and fuzzy AHP", International Journal of Quality and Service Sciences, Vol. 15 No. 3/4, pp. 205-238. https://doi.org/10.1108/IJQSS-06-2022-0064
Publisher
:Emerald Publishing Limited
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