How communicative leadership influences co-workers’ health – a quality management perspective

Abstract

Purpose

The purpose of this paper is to describe leaders’ views on how Communicative Leadership influences co-worker health by comparing their opinions with the health-related values within Quality Management.

Design/methodology/approach

A multinational manufacturing organization that has been working with Communicative Leadership for several years was investigated. Twenty-one managers trained in Communicative Leadership were interviewed and asked about their views on how their communication influences both the well-being of their co-workers and the working environment. Various communication behaviors and communication methodologies emerged from the interviews and were then analyzed versus the health-related Quality Management dimensions.

Findings

The result shows concrete communication behavior and methodologies that influence co-worker well-being and the working environment positively and negatively. Another result is a description of the prerequisites for managers to be able to communicate in a way that influences co-worker well-being and the working environment. The analysis of the communication behaviors and communication methodologies versus the health-related Quality Management values shows that several of the health-related Quality Management dimensions were present.

Research limitations/implications

A limitation of this research is that it is just managers’ view that has been investigated and analyzed.

Practical implications

Managers acting and behaving in accordance with the communicative behaviors and methodologies described in the results can influence co-worker health and the working environment in a positive way. The level of awareness of the prerequisites could help managers to influence co-worker well-being and create a good working environment.

Originality/value

The connection between Communicative Leadership and health-related Quality Management values is rarely made. This research can contribute to greater understanding in both areas.

Citation

Bäckström, I., Ingelsson, P. and Johansson, C. (2016), "How communicative leadership influences co-workers’ health – a quality management perspective", International Journal of Quality and Service Sciences, Vol. 8 No. 2, pp. 143-158. https://doi.org/10.1108/IJQSS-08-2015-0059