Understanding switching intention of information systems users
Abstract
Purpose
The purpose of this paper is to reveal the impact of usability and switching costs on user intention to switch information systems (IS), and to examine the mediating role of switching costs on the usability-intention to switch relationship.
Design/methodology/approach
Using structural equation modeling, the research hypotheses tested in the context of forecasting IS using a web-based survey of 205 business forecasters.
Findings
Results show that both perceived usability and switching costs negatively affect intention to switch; and switching costs, through specific constructs, mediate the relationship between usability and intention to switch IS.
Research limitations/implications
Further research is needed for a more comprehensive understanding of the role of switching costs and to test the model in a longitudinal study and across different types of IS.
Originality/value
This research contributes to a better understanding of the interplay between usability and switching costs factors and their impact on IS switching user intention. Based on the study findings, theoretical and practical implications for IS are identified and discussed.
Keywords
Acknowledgements
The authors wish to thank all forecasters/users who participated in the study.
Citation
Asimakopoulos, G. and Asimakopoulos, S. (2014), "Understanding switching intention of information systems users", Industrial Management & Data Systems, Vol. 114 No. 4, pp. 583-596. https://doi.org/10.1108/IMDS-10-2013-0412
Publisher
:Emerald Group Publishing Limited
Copyright © 2014, Emerald Group Publishing Limited