Examining the relationship between branding and customers’ attitudes toward banking services: Empirical evidence from Iran
International Journal of Islamic and Middle Eastern Finance and Management
ISSN: 1753-8394
Article publication date: 10 June 2014
Abstract
Purpose
This study aims to integrate consumer-based brand equity for a tourism destination (CBBETD) and the theory of planned behavior (TPB) to examine the relationship between branding and customers’ attitudes toward banking services.
Design/methodology/approach
A ten-minute pen and paper questionnaire was distributed to customers of Iran’s Melli Bank in Isfahan as the biggest national bank in Iran through a multistage cluster-sampling approach. Data were collected from 364 customers and analyzed by hierarchical regression approach.
Findings
Branding constructs including brand image, brand awareness, perceived quality and brand loyalty have a significant relationship with attitude constructs including affective attitude, subjective norm, perceived behavioral control and behavioral intention.
Originality/value
This paper provides a practical framework derived from the CBBETD model and applies it in the context of banking services. The role and impact of its dimensions on customers’ attitudes has been demonstrated.
Keywords
Acknowledgements
The authors would like to thank the editor and the reviewer for his/her constructive suggestions and insightful guidance. We believe that his/her input has resulted in the development of a much stronger paper. The authors also wish to thank Sania Nejati, Sahand Nejati and Sorena Nejati for their assistance in data collection.
Citation
Reza Jalilvand, M., Shahin, A. and Nasrolahi Vosta, L. (2014), "Examining the relationship between branding and customers’ attitudes toward banking services: Empirical evidence from Iran", International Journal of Islamic and Middle Eastern Finance and Management, Vol. 7 No. 2, pp. 214-227. https://doi.org/10.1108/IMEFM-05-2011-0018
Publisher
:Emerald Group Publishing Limited
Copyright © 2014, Emerald Group Publishing Limited