Exploring patient's intention towards e-health consultation using an extended UTAUT model
Journal of Enabling Technologies
ISSN: 2398-6263
Article publication date: 22 March 2022
Issue publication date: 21 November 2022
Abstract
Purpose
This research explores the factors that influence patients' willingness to seek digital health advice in developing countries like India by extending the unified theory of acceptance and use of technology (UTAUT) with perceived risk (PR) and trust.
Design/methodology/approach
Structural equation modeling (SEM) was used to test the hypotheses proposed for this study. The primary data for this study were acquired from 578 respondents using a judgmental sampling procedure.
Findings
Results of this investigation reflected a positive and significant connexion of the intention of a patient towards e-health consultation with effort expectancy (EE), performance expectancy (PE), trust and social influence (SI); conversely, factors like facilitating condition (FC) and PR are not significantly connected with the same.
Originality/value
The findings of this study will not only add to the existing literature on the behavioral intention (BI) by introducing new dimensions in the context of digital health consultation, but they will also aid service providers in developing strategies to encourage the use of e-health consultation services in emerging economies such as India.
Keywords
Citation
Dash, A. and Sahoo, A.K. (2022), "Exploring patient's intention towards e-health consultation using an extended UTAUT model", Journal of Enabling Technologies, Vol. 16 No. 4, pp. 266-279. https://doi.org/10.1108/JET-08-2021-0042
Publisher
:Emerald Publishing Limited
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