The impact of knowledge management factors in organizational sustainable competitive advantage
Abstract
Purpose
The purpose of this paper is to empirically test the relations among different knowledge management (KM) factors, such as human capital (HC), processes and information systems (IS) on organizational sustainable competitive advantage (CA), within the SMEs context.
Design/methodology/approach
Structured questionnaires were distributed to CEOs and managers of Portuguese organizations through an electronic survey. Partial least squares software was utilized to analyze the data.
Findings
The measurement model results identify and validate the dimensions of HC, processes and IS representing the KM construct. The structural model results demonstrate that HC and processes have a direct and significant impact on organizational CA, on the customer and financial dimensions, respectively. IS indirectly and significantly influence organizational CA, mediated by HC and processes.
Research limitations/implications
The sample size includes mostly service business and SMEs. Other organizations sectors, such as industry, should be analyzed in order to develop a comparative cross-sectorial study.
Practical implications
This study establishes suggestions for managers to make legitimate decisions concerning investments on knowledge assets and organizational capabilities that can foster business growth and sustainable CA within a SMEs context.
Originality/value
The authors propose a mediation mechanism showing that the relationship between IS and sustainable CA is not direct, but it is mediated by HC and processes. This mechanism points out some critical issues for the strategic knowledge and intellectual capital assets, as a source of organizational CA.
Keywords
Acknowledgements
The authors would like to thank to the organizations for their cooperation in this study that helped in the data gathering process.
Citation
Torres, A.I., Ferraz, S.S. and Santos-Rodrigues, H. (2018), "The impact of knowledge management factors in organizational sustainable competitive advantage", Journal of Intellectual Capital, Vol. 19 No. 2, pp. 453-472. https://doi.org/10.1108/JIC-12-2016-0143
Publisher
:Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited