Knowledge management and resistance to change as moderators in the relationship between change management and job satisfaction
Journal of Organizational Change Management
ISSN: 0953-4814
Article publication date: 2 November 2023
Issue publication date: 24 November 2023
Abstract
Purpose
This research aims to explore the effect of change management on job satisfaction. A conceptual model involving knowledge management and resistance to change as moderators tested the relationships in the context of a developing country, India.
Design/methodology/approach
Data from 413 respondents from four important sectors – healthcare, education, manufacturing and information technology – were collected from southern India. First, the psychometric properties of the survey instrument were checked, and then hypotheses were tested using Hayes's PROCESS macros.
Findings
The results indicate that change management significantly predicts employee productivity and job satisfaction. Further, employee productivity mediated the relationship between change management and job satisfaction. This study also found that the resistance to change (first moderator) and knowledge management (second moderator) interacted with change management to enhance employee productivity.
Research limitations/implications
This study has several contributions to the practitioners and academic scholars. The study has limitations, which are inherent in survey-based research, of common method bias and social desirability bias. However, the authors have taken adequate care to minimize these biases.
Originality/value
The three-way interaction (moderated moderated-mediation) tested in this research uniquely contributes to the literature on change management. To the best of the authors’ knowledge, this moderated moderated-mediation has been tested for the first time in the context of a developing country, India, and provides valuable insights into the practicing managers and change agents in bringing successful change in organizations.
Keywords
Citation
Shaik, S.A., Batta, A. and Parayitam, S. (2023), "Knowledge management and resistance to change as moderators in the relationship between change management and job satisfaction", Journal of Organizational Change Management, Vol. 36 No. 6, pp. 1050-1076. https://doi.org/10.1108/JOCM-04-2023-0103
Publisher
:Emerald Publishing Limited
Copyright © 2023, Emerald Publishing Limited