Building and evolving a culture of excellence: a conceptual exploration

Abstract

Purpose

The purpose of this paper is to conceptually explore building a culture of excellence from the ground up as well as evolving a current culture to one more focused on excellence.

Design/methodology/approach

This study reviewed extant research related to organizational cultures and cultures of excellence that have implications for building or evolving into these types of cultures.

Findings

The findings of this study suggest that the “people side” of organizations is crucial to forming a culture of excellence. Specific people-oriented considerations to forming such a culture include leveraging leaders and understanding other influences including diversity as well as external aspects. Changing culture must occur at the assumptions (and not just artifacts) level. Furthermore, there are many barriers to building a culture of excellence, many of which are also related to an organization’s people.

Research limitations/implications

A qualitative grounded theory approach whereby researchers asked organizational members to define “culture of excellence” could help build a clearer model for the formation of cultures of excellence. Quantitative approaches should also test how successful the influencers, noted in this study are in creating cultures of excellence. This study’s conceptual links between cultures of excellence and performance should also be tested empirically.

Practical implications

This paper provides practitioners insight into the importance of culture and considerations for how to change an organizational culture.

Social implications

This paper advocates for the importance of social considerations in the workplace regarding creating a culture of excellence.

Originality/value

To the best of the authors’ knowledge, this paper is the first that discusses creating a culture of excellence. Furthermore, it is one of only a handful of articles that links people to excellence.

Citation

Provance, T.W., Ramisetty, S.B., Urick, M.J. and Wieczorkowski, K.A. (2022), "Building and evolving a culture of excellence: a conceptual exploration", Measuring Business Excellence, Vol. 26 No. 2, pp. 197-209. https://doi.org/10.1108/MBE-05-2021-0067