Patron-centered Services: Disrupting the Narrative of Reformation and Reading in American Jails and Prisons

Abstract

Justification for, and implementation of, jail and prison library service is often based on philosophies that aim to ostensibly “correct” a person’s moral character and “improve” their potential as a productive member of society. These models tend to overlook people’s racial and cultural knowledges, ignore people’s existing humanity, and disregard or fail to acknowledge the racist systems of policing and institutionalization that are often responsible for someone landing in a carceral setting. Models that do not normalize policing, criminalization, and incarceration are needed in order for jail and prison library services to be meaningful to incarcerated patrons.

This chapter draws from the authors’ experience with local level jails to develop a patron-centered model of library services. Patron-centered services prioritize the humanity and interests of patrons who are incarcerated. By centering a recognition of patrons’ humanity and engaging in collection development as a shared process, patron-centered services resist white supremacy and the reiteration of carceral logics of rehabilitation or punishment. The chapter includes a description of on the ground services, a review of the overarching approaches to library services in carceral settings, the ways in which librarians dehumanize their patrons through narratives of exceptionalism, and a model for implementing and evaluating patron-centered services.

Citation

Austin, J. and Jacobson, E. (2021), "Patron-centered Services: Disrupting the Narrative of Reformation and Reading in American Jails and Prisons", Garner, J. (Ed.) Exploring the Roles and Practices of Libraries in Prisons: International Perspectives (Advances in Librarianship, Vol. 49), Emerald Publishing Limited, Leeds, pp. 291-309. https://doi.org/10.1108/S0065-283020210000049015