Index

ISBN: 978-0-12587-780-0, eISBN: 978-1-84950-797-4

ISSN: 1876-0562

Publication date: 8 May 2002

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Citation

(2002), "Index", Saxton, M.L. and Richardson, J.V. (Ed.) Understanding Reference Transactions: Transforming an Art into a Science (Library and Information Science, Vol. 02), Emerald Group Publishing Limited, Leeds, pp. 195-208. https://doi.org/10.1108/S1876-0562(2002)0000002016

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Emerald Group Publishing Limited

List of Tables and Figures

Preface and Acknowledgments

Introduction

The Multilevel Nature of Reference Service

Defining and Modeling Reference Service

Evaluating and Measuring Reference Service

Multilevel Modeling and Reference Service Evaluation

Data Analysis and Findings

Conclusions and Implications

Systems Analysis of the Reference Process

Appendix A:

Appendix B:

Appendix C:

Appendix D:

Bibliography

Index