Gaming the system: How user innovation has transformed the video game industry
ISSN: 0258-0543
Article publication date: 2 March 2020
Issue publication date: 31 March 2020
Abstract
Purpose of this paper
Reviews the latest management developments across the globe and pinpoints practical implications from cutting-edge research and case studies.
Design/methodology/approach
This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.
Findings
One of the features of modern business is the increased involvement of customers in product and service development. Managers are consistently being told to engage with customers more and create a feedback loop so that what they develop can be enhanced. Articles in glossy executive magazines recommend this approach; product managers recommend this approach; it seems that any firm that did not include its users in enhancing its latest offering is doomed to failure. And yet, what evidence are there that such approaches actually benefit the bottom line? Like many developments in corporate culture previously, does the inclusion of customers in product development make sense, or is it simply another corporate fad?
Practical implications
Provides strategic insights and practical thinking that have influenced some of the world’s leading organizations.
What is original/value of paper?
The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.
Keywords
Citation
(2020), "Gaming the system: How user innovation has transformed the video game industry", Strategic Direction, Vol. 36 No. 5, pp. 31-33. https://doi.org/10.1108/SD-01-2020-0017
Publisher
:Emerald Publishing Limited
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