Online help in times of crisis: Importance of dialogue when the unexpected happens
Abstract
Purpose
This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.
Design/methodology/approach
This briefing is prepared by an independent writer who adds his own impartial comments and places the articles in context.
Findings
The analyzed organizations apply different online dialogue strategies according to crisis types and in combination with specific crisis response strategies. Most of the organizations investigated carry on those dialogue strategies suitable to develop consensus (concertative), guide conversations on specific topics or issues (framing) and find solutions to the crisis collectively (transformative). Concertative strategies were often associated with informative crisis response strategies, framing strategies with denial and justification crisis response strategies and transformative strategies with corrective actions.
Practical implications
The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations.
Originality/value
The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and an easy-to digest format.
Keywords
Acknowledgements
Retraction notice
The Publisher wishes to retract the precis article “Online help in times of crisis: Importance of dialogue when the unexpected happens”, published in Strategic Direction, Vol. 30 No. 6, 2014. It has come to the attention of Emerald Publishing that this precis article contains large sections of unattributed text taken from the original research article “Organisations’ conversations in social media: applying dialogue strategies in times of crises”, by Stefania Romenti, Grazia Murtarelli, Chiara Valentini, published in Corporate Communications: An International Journal, Vol. 19 No. 1, 2014.
Precis articles are intended to summarise original academic research articles for a different audience, and should not include verbatim passages from the original articles. This error occurred due to a miscommunication in the commissioning process.
To avoid any repeated incidents of this nature, Emerald has fully revised its guidelines and briefed its Commissioning Editors. Strategic Direction sincerely apologises to the original authors and its readers for this error. The original article can be viewed here: https://doi.org/10.1108/CCIJ-05-2012-0041.
Citation
(2014), "Online help in times of crisis: Importance of dialogue when the unexpected happens", Strategic Direction, Vol. 30 No. 6, pp. 5-7. https://doi.org/10.1108/SD-03-2014-0038
Publisher
:Emerald Group Publishing Limited
Copyright © 2014, Emerald Group Publishing Limited