Enhancing strategic performance of service organizations: Why alignment between key facets is essential

Abstract

Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

Consistency between performance measures (PM), strategic orientation and competitive methods can help service organizations to attain greater strategic performance consistency. Alignment and overall competitiveness become more attainable if PM framework design considers a wider array of both internal and external factors than is currently the norm.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Citation

(2018), "Enhancing strategic performance of service organizations: Why alignment between key facets is essential", Strategic Direction, Vol. 34 No. 11, pp. 1-3. https://doi.org/10.1108/SD-07-2018-0161