You’re talking but is anyone listening? Connecting and communicating with employees in a hyper-connected world

Abstract

Purpose

The purpose of this case study is to outline the internal communication strategies, tools, techniques and messages that can help organizations to foster transparent, deliberate communication with employees.

Design/methodology/approach

The author synthesizes three years of learnings and internal research, including regular focus groups and surveys with employees at all levels, to identify the specific steps organizations can take to achieve open and regular communication – and engage employees across the organization.

Findings

The case study explains key areas to connect and communicate with employees.

Practical implications

The author believes that the lessons and tactics described in this case study can be applied in all organizations.

Originality/value

The case study provides a unique set of lessons and best practices the author has uncovered firsthand which organizations can use to shape their own internal communications strategies and boost employee engagement.

Citation

Sterling, L. (2017), "You’re talking but is anyone listening? Connecting and communicating with employees in a hyper-connected world", Strategic HR Review, Vol. 16 No. 5, pp. 211-215. https://doi.org/10.1108/SHR-06-2017-0034