Citation
Shahin, A. (2019), "Quality and innovation: how to create value for customers by value-added innovation", The TQM Journal, Vol. 31 No. 6, pp. 873-873. https://doi.org/10.1108/TQM-11-2019-233
Publisher
:Emerald Publishing Limited
Copyright © 2019, Emerald Publishing Limited
Quality and innovation: how to create value for customers by value-added innovation
This Special Issue of the TQM Journal contains a collection of papers on the integrated subject of quality and innovation. Both of the subjects of quality and innovation can complement each other. Quality management can be applied in forms of a tool, a technique or a system to add value to products and services. Innovation management can also be applied to add value to products, services and process. From the perspective of quality management and regarding the fact that innovation management deals with the improvement in the early stages of product/service development, innovation can be considered as a means for quality by the design approach. Due to the wide range of topics in quality management and regarding the evolving concepts of innovation management, there is considerable scope to improve quality when executing innovation management and the simultaneous consideration of both subjects can be considered as a key resource for organizations to improve their performance and competitive advantages further.
The relationship between quality and innovation could benefit researchers, practitioners and university lecturers. For researchers, the subject of this Special Issue of the journal provides a great opportunity to think and generate new solutions for the enhancement of product and process innovation by the tools and techniques of quality management and also to model the influences of innovation management on the quality of products and services. For practitioners, this issue provides the opportunity to know how both subjects can be implemented simultaneously and how innovation management can help organizations in moving faster from quality of performance to quality by design. For the university lecturers, this issue provides more evidence on the application of the integrated concepts via case studies as well as development in theory.
The papers were selected based on competitive selection process, so only the best have been published. Papers were selected both on the basis of fundamental ideas/concepts and the thoroughness of techniques deployed.
From the published papers, we observe that the integration of the two subjects of innovation and quality can provide more advantage to organizations compared to their independent application. We hope that the readers enjoy this special issue.