Quality is Everybody's Business
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Abstract
Quality means more than degree of excellence, or closeness to specification. By looking outwards at the customer, quality can become a driving force behind an organisation's success.
Citation
Hutchins, D. (1986), "Quality is Everybody's Business", Management Decision, Vol. 24 No. 1, pp. 3-6. https://doi.org/10.1108/eb001392
Publisher
:MCB UP Ltd
Copyright © 1986, MCB UP Limited