Meeting Client Expectations
R.D. Nathan
(Senior Training Adviser in the Furniture and Timber ITB's Management Development Team)
D.J. Overton
(Senior Training Adviser in the Furniture and Timber ITB's Management Development Team)
147
Abstract
Nearly all the articles you read in journals are about people's successes. Are they keeping quiet about their failures? Many of these success stories form the basis for theories or models that are intended to be used, but when was the last time you successfully used a model as a predictor before the event?
Citation
Nathan, R.D. and Overton, D.J. (1979), "Meeting Client Expectations", Journal of European Industrial Training, Vol. 3 No. 4, pp. 6-10. https://doi.org/10.1108/eb002317
Publisher
:MCB UP Ltd
Copyright © 1979, MCB UP Limited