SERVICE PARTS MANAGEMENT
WE SHILL
(McKinsey & Company (Japan))
119
Abstract
Whether you market autos, computers or lawn mowers, superior parts management is likely to represent a significant opportunity to not only improve customer satisfaction, but also boost profitability and create an advantage over competitors.
Citation
SHILL, W. (1990), "SERVICE PARTS MANAGEMENT", Logistics Information Management, Vol. 3 No. 2, pp. 89-92. https://doi.org/10.1108/eb007503
Publisher
:MCB UP Ltd
Copyright © 1990, MCB UP Limited