Clerical Skills Training:: Beyond the Standard Course
Paul Ketchley
(Principal Training and Development Officer, Kingston‐upon‐Thames)
Nick Anderson
(Formerly Assistant Training Officer at Harrow, is Senior Training Officer (Distribution), Boots Ltd)
32
Abstract
Local Councils get stick from the Press. One of the main areas of criticism is the lack of social skills of people dealing with the public. There are a lot of reasons for this. One is that Councils are relatively unadventurous in staff training; another is that Councils are such diffuse organisations that they present problems to the trainer trying to produce a standard course.
Citation
Ketchley, P. and Anderson, N. (1978), "Clerical Skills Training:: Beyond the Standard Course", Journal of European Industrial Training, Vol. 2 No. 3, pp. 6-8. https://doi.org/10.1108/eb014161
Publisher
:MCB UP Ltd
Copyright © 1978, MCB UP Limited