Management Influence through a Quality Audit Service

Abstract

The ability to define and measure standards of performance and the quality of service is crucial to the effectiveness of internal auditors and their accountability. A series of key quality measure‐ments and standards has been determined, against which performance is then monitored and published. To provide further feedback, a management and an executive satisfaction survey is carried out for each audit. Trends in the survey ratings highlight progress over time and where quality improvements must be sought.

Citation

Morley, B.K. (1987), "Management Influence through a Quality Audit Service", Managerial Auditing Journal, Vol. 2 No. 3, pp. 17-20. https://doi.org/10.1108/eb017599