FORMAL MODELS VS. HUMAN SITUATIONAL UNDERSTANDING: INHERENT LIMITATIONS ON THE MODELING OF BUSINESS EXPERTISE
Stuart E. Dreyfus
(Department of Industrial Engineering and Operations Research, University of California, Berkeley, CA 94720 (U.S.A.))
638
Abstract
Possible limitations on the successful formal modeling of human expertise can only be identified if the evolving thought processes involved in acquiring expertise are understood. This paper presents a 5‐stage description of the human skill‐acquisition process, applies it to the skill of business management, and draws conclusions about potential uses and abuses of formal modeling.
Citation
Dreyfus, S.E. (1982), "FORMAL MODELS VS. HUMAN SITUATIONAL UNDERSTANDING: INHERENT LIMITATIONS ON THE MODELING OF BUSINESS EXPERTISE", Office Technology and People, Vol. 1 No. 2/3, pp. 133-165. https://doi.org/10.1108/eb022609
Publisher
:MCB UP Ltd
Copyright © 1982, MCB UP Limited