Building and Maintaining the Community Resources File for I&R Service

Abstract

Library based Information and Referral services are no longer a matter for philosophical debate or speculation. They exist. They work. And they work better than anyone anticipated. Each day, patrons are given direct answers to their questions or referred to a community agency or organization that provides the service or information they seek. Many are calling the library for the first time. Many ask for the I&R desk but state requests that are easily answered with standard reference works. It becomes quickly apparent that an I&R program provides essential service, leads to fuller use of all library services and introduces the nonuser to the library.

Citation

Espar, S. (1978), "Building and Maintaining the Community Resources File for I&R Service", Collection Building, Vol. 1 No. 1, pp. 7-18. https://doi.org/10.1108/eb023013